Buffalo Wild Wings Transforms Takeout with ONDO Food Lockers

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THE CHALLENGE:

IMPROVING TAKEOUT EFFICIENCY & FOOD QUALITY

Buffalo Wild Wings is known for its delicious food, excellent service, and a constant drive for innovation. For franchise owner Dean Bachmeier, ensuring that these qualities extend to the takeout experience was critical. With a growing focus on takeout orders, particularly in his North and South Dakota, and Minnesota locations, Bachmeier faced a few key challenges:
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Inefficient processes for takeout order handoffs
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Food quality concerns from prolonged waiting times
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A need to offer customers a seamless and modern experience

THE SOLUTION:

IMPROVING TAKEOUT EFFICIENCY & FOOD QUALITY

To address these challenges, Bachmeier installed ONDO’s state-of-the-art temperature controlled lockers in five locations, with plans to expand further. Here’s how ONDO revolutionized their takeout operations:

Streamlined Workflow: Staff load orders directly from the kitchen side, eliminating handoffs and saving time.

Seamless Customer Experience: Guests receive a text, scan a QR code, or enter a PIN to pick up their meals—quick and easy.

Temperature Control: ONDO’s technology allows each locker to switch seamlessly between hot and cold modes, ensuring precise and reliable temperature management for any order.

Custom Solutions: ONDO tailored the locker setup to meet the unique needs of each location.

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THE IMPACT:

Efficiency, Quality, and Growth

The results have been nothing short of transformative:

60% Average Monthly Increase in Takeout Volume: Over 50,000 transactions completed this year.

Streamlined Operations: At the Grand Forks location, 95% of takeout orders now go through ONDO lockers.

Enhanced Customer Experience: Customers love the speed, convenience, and novelty of the lockers.

$35,000 Annual Payroll Savings: The lockers are saving the cost of two employees handling food transport and delivery at Grand Forks. The plan: replicate this success at all stores.

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THE SOLUTION:

ONDO TEMPERATURE-CONTROLLED FOOD LOCKERS

To address these challenges, Bachmeier installed ONDO’s state-of-the-art temperature controlled lockers in five locations, with plans to expand further. Here’s how ONDO revolutionized their takeout operations:

Streamlined Workflow: Staff load orders directly from the kitchen side, eliminating handoffs and saving time.

Seamless Customer Experience: Guests receive a text, scan a QR code, or enter a PIN to pick up their meals—quick and easy.

Temperature Control: ONDO's split-locker technology allows each locker to hold hot items in a heated section and cold items in a refrigerated section of each locker, ensuring precise and reliable management for any order.

Custom Solutions: ONDO tailored the locker setup to meet the unique needs of each location.

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THE IMPACT:

Efficiency, Quality, and Growth

The results have been nothing short of transformative:

60% Average Monthly Increase in Takeout Volume: Over 50,000 transactions completed this year.

Streamlined Operations: At the Grand Forks location, 95% of takeout orders now go through ONDO lockers.

Enhanced Customer Experience: Customers love the speed, convenience, and novelty of the lockers.

$35,000 Annual Payroll Savings: The lockers are saving the cost of two employees handling food transport and delivery at Grand Forks. The plan: replicate this success at all stores.

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WHY ONDO?

ONDO food lockers offer more than just functionality—they’re a game-changer for operations and customer satisfaction. Ready to transform your takeout? Discover how ONDO can elevate your restaurant’s operations with innovative, temperature-controlled lockers.

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